Contact us

Whatever it is about — an order, a return, selling on SUQQ or a question about your data — one of these will reach the right people.

Customer service

Orders, delivery, returns and refunds. The fastest route, because it can see your order.

Open Customer Service

Email

Anything at all, including privacy requests and questions about these policies.

support@suqq.com

Selling on SUQQ

Applications, catalogue questions and anything about a seller account.

Become a seller

Phone

For anything easier to say than to type.

+971 4 331 3885

Company details

Registered name: Asilco General Trading LLC
Address: Office 1314, Al Manara Tower, Business Bay, Dubai, United Arab Emirates

What to include

The more of this you send first time, the fewer messages it takes to sort out:

Your order number, if it concerns an order
The email address your account is registered with
A clear description of what happened, and what you expected
Photographs of the item or packaging for anything damaged, wrong or incomplete
A screenshot and your device or browser, for anything technical

Requests sent outside business hours or on public holidays take longer to answer.

Business and media

Partnerships, marketplace collaborations, commercial matters and press. Write to support@suqq.com with the details and it will be passed to the right team.

Seller support

Verification, listings, compliance, payments and settlements. Include your seller registration number. The standards are set out in our Seller Policy.

Postal correspondence

Asilco General Trading LLC
Office 1314, Al Manara Tower
Business Bay
Dubai
United Arab Emirates